hi77b Privacy Policy

Introduction

hi77b is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what information hi77b collects, how that information is used, and what steps we take to protect your data.

When you use the hi77b website, register, or use any of our services, you are considered to have accepted the terms of this privacy policy. We therefore ask that you read this document carefully. If any changes are made to this policy, we will notify you in a timely manner.

hi77b believes it is our responsibility to ensure users' trust and security. Our platform uses SSL encryption technology, which keeps every transaction and piece of personal information secure.

What Information We Collect

When you open an account with hi77b and while using the platform, we may collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Residential address
• IP address and device information

2.2 Financial Information

• bKash, Nagad, Rocket, Upay or bank account details (for transaction processing)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage-Related Information

• Login times and session information
• Gaming activity and betting history
• Preferred game categories and features
• Customer support communication records

2.4 Automatically Collected Information

When you visit our website, we automatically collect certain technical information — such as browser type, operating system, referrer URL, and page visit data. This information is primarily used to improve the quality of the platform.

Purpose of Data Use

hi77b uses the collected information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To securely complete deposits and withdrawals.
• Identity Verification (KYC): To meet regulatory requirements for preventing money laundering and fraud.
• Customer Support: To provide assistance in Bengali 24/7.
• Security Monitoring: To detect unauthorized access and suspicious activity.
• Promotional Communications: To inform you about bonuses, offers, and updates based on your consent.
• Service Improvement: To improve platform performance and user experience.
• Responsible Gaming: To identify and prevent the risks of excessive gaming.

We do not sell your personal information to third parties for any unlawful purpose or without your consent.

Data Sharing and Disclosure

hi77b may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technical support, and game software supply. All such partners operate under strict confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Obligations

We may disclose the necessary information to comply with court orders, lawful requests from government agencies, or applicable legal requirements.

4.3 Fraud and Money Laundering Prevention

If suspicious financial activity is detected, the relevant financial intelligence authority or payment provider may be notified with the necessary information.

4.3 Business Transfer

In the event of a company merger or acquisition, your information may be transferred. However, all terms of this privacy policy will continue to apply in such cases.

Cookies and Tracking Technologies

The hi77b website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and security-related functions. Disabling them will disrupt the core functionality of the site.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze site usage patterns and make improvements.

5.2 Cookie Management

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect your login experience.

Data Security Measures

hi77b has implemented industry-standard technical and organizational measures to ensure the security of your information:

• SSL Encryption: All communications between the website and servers are encrypted using SSL/TLS protocols.
• Data Encryption: Sensitive information is stored in encrypted form on our servers.
• Access Control: Only authorized personnel have access to your information.
• Regular Security Audits: Regular security audits are conducted to identify vulnerabilities in the platform.
• Two-Factor Authentication: An additional verification option is available to protect your account.
• Firewall Protection: Server infrastructure is protected by advanced firewalls.

While it is not possible to guarantee 100% security for data transmitted over the internet, hi77b follows the most up-to-date technologies and practices to protect your information.

Data Retention Period

hi77b retains your information only for as long as it is necessary to provide services or to meet legal obligations.

• Active Account: For the entire period the account remains open.
• Closed Account: For at least five (5) years after the account is closed — due to anti-money laundering laws and financial regulatory requirements.
• Dispute Resolution Data: Until the relevant dispute has been fully resolved.
• Cookies and Session Data: Automatically deleted, typically within 30 days to one year.

Once the specified period has ended, we permanently delete or anonymize your information using secure methods.

Your Privacy Rights

As a user of hi77b, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted — however, where legal obligations apply, it may not be possible to delete all information.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Withdrawal of Promotional Communications: You may stop receiving marketing messages at any time.
• Data Portability: You may request your data in a structured, machine-readable format.

To exercise these rights, email [email protected]. We will respond to your request within 30 business days.

Protection of Minors' Information

hi77b is intended only for individuals aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.

We use an identity verification process (KYC) to confirm age at the time of account registration. If a minor registers by mistake and this comes to our attention, we will immediately close that account and delete the associated information.

If you believe a minor is using hi77b, please contact us at [email protected].

Third-Party Websites

hi77b's platform has relationships with game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These third parties have their own privacy policies, and hi77b is not responsible for those policies.

If you share any information while using these providers' services, that information will be subject to the relevant provider's privacy policy. hi77b bears no liability in such cases.

Changes to the Privacy Policy

hi77b may update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notice will be clearly displayed on the website.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of the policy will change.

If you continue using hi77b after the changes, you will be considered to have accepted the updated policy. We recommend that you visit this page regularly.

Contact & Complaints

Contact us for any privacy-related questions, concerns, or requests:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

We will try to respond within 30 business days of receiving your complaint or request. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.